Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…

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Find yourself asking the same old questions? Why won’t people use the system? Why aren’t people using CRM? Why aren’t the executives supporting this initiative? Why aren’t people attending training? How do we get users to want to use the system? How do we get users to see this system is for them, not for…

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By 2020 there will be 5 generations in the workforce. What are you doing to cater to their motivators? Understanding different generations is critical to use adoption AND critical to the successful development of the project team that will lead the initiative. Traditionalist and baby boomers are staying in the workforce longer. Millennials are surpassing the baby boomers…

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Have you ever paid attention to what question you ask yourself in your head most frequently? Does is start with What, Why, Who or How? Add the 1st word of your ‘internal question’ to the Comments Section so you can see how you compare to everyone else! We’ll come back to this in a minute……

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How many of you want to drive change at your organization but then just get completely overwhelmed? There is so much data these days, over 5,000 books on Amazon about change management, it’s all a little overwhelming. With today’s access to so much information the amount of time it takes to read, digest, and synthesize it…

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There is a whole lot of talk about change in our society. Everyone wants change, talks about change, and there are lots of plans and systems that promise change but yet I don’t see a lot of people taking action. People know what they need to do in order to get users to adopt their…

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Change isn’t hard and if I hear one more person at a conference on user adoption say it is, I might just scream! Change isn’t hard, doing what someone else wants that isn’t in alignment with your values and beliefs is. What do I mean by this? If you WANT to do something you will.…

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