two cocktails on a bar

Some of you got excited when you saw cocktail in the title above, didn’t you? You figured, “Finally, somebody agrees with me—a little liquid social lubricant can go a long way to getting people to loosen up and talk…”  Slow down there, Norm. We’re not heading for Cheers. That’s a different conversation.  But I’ll give you this much:…

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door with title Complaints Dept.

When your employees voice a problem, split off the complainer from the complaint to get at the real issue (For my previous thoughts on workplace problems and a drama-free workplace, see People are the Problem and Solve it with Structure.) We live in an age of outrage. Whatever it is—jobs, schools, restaurants, auto repair, retail…

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Layers that Build Success Now, let’s take a look now at how the ACMP Standard actually fits into the layers. As I mentioned, the ACMP Standard has a layered structure. Starting at the highest conceptual level, it details the change process all the way down to day-to day tactical steps for implementation—which all map out…

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Layers of Change Lately, in the change management initiatives I’ve worked on, I’ve noticed more and more leaders who feel anguished and anxious because they believe they should be at a certain point in the change process—a point they still haven’t reached yet. So I’ve found myself more and more having to explain that the…

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Drama-Free Workplace: Part 2

Livin’ the Dream: A Drama-Free Workplace Part 2: But I Have Good News—Structure Can Fix Your Drama (People) Problem In Part 1, I discussed how drama and conflict in the workplace are usually caused by personality clashes. We talked about identifying personalities and motivations, and how understanding them can help you target the actual issues…

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Hands Stacked

Livin’ the Dream: A Drama-Free Workplace Part 1: I Hate to Tell You, But It’s Your People Do you dream of a drama-free workplace? One without personality conflicts? Or emotional turmoil? Experience has convinced me that all workplace issues are usually people issues. And it doesn’t matter what industry or what problem—if you’re experiencing a…

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