Layers of Change Lately, in the change management initiatives I’ve worked on, I’ve noticed more and more leaders who feel anguished and anxious because they believe they should be at a certain point in the change process—a point they still haven’t reached yet. So I’ve found myself more and more having to explain that the…

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You have diligently planned your project, you’ve thought about your internal marketing strategy and developed a communications plan, you’ve established your KPI’s of success, now what? If you are like most organizations you Go-Live! You already determined in your plan you are going to do a survey or you have a set date and time…

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Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…

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There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…

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