Layers that Build Success Now, let’s take a look now at how the ACMP Standard actually fits into the layers. As I mentioned, the ACMP Standard has a layered structure. Starting at the highest conceptual level, it details the change process all the way down to day-to day tactical steps for implementation—which all map out…

Read More

Layers of Change Lately, in the change management initiatives I’ve worked on, I’ve noticed more and more leaders who feel anguished and anxious because they believe they should be at a certain point in the change process—a point they still haven’t reached yet. So I’ve found myself more and more having to explain that the…

Read More

This is a blog on how to manipulate people using words.  We keep hearing we should empower people to use the new system, lose weight, advance their careers, etc but I’ve recently read only 3% of any audience is ready to be empowered or influenced. If they were empowered they could do it on their…

Read More

CRM User adoption isn’t about driving system usage. It isn’t about training. It isn’t about the tool or the business processes, ROI, costs, or revenue. It is about behavior modification.  Think of the characteristics of your BEST employee. What are the 3 behaviors that describe why they are the best? As a leader what you…

Read More

Change isn’t hard and if I hear one more person at a conference on user adoption say it is, I might just scream! Change isn’t hard, doing what someone else wants that isn’t in alignment with your values and beliefs is. What do I mean by this? If you WANT to do something you will.…

Read More

The final P is perhaps the hardest… perpetuate. If your like me you’ve got the drive, the willpower, the get up and go but you also have to have stamina. The reason you are motivated to take action in the first place is because you are trying to move away from something. This is the…

Read More

Welcome back! Day 4 is all about Perseverance and this one is my favorite because everything I know about perseverance I learned from a 4 and 6 year old. Anytime you are trying to make a change or create a new habit you will encounter roadblocks. There will be times you will want to give…

Read More

Persistence. For me this is perhaps the most challenging of the 5 P’s to success because this is where resistance starts to set in. A 2009 study showed it takes anywhere from 18-256 days to adopt a change fully, with the average amount of time being 66 days. But our culture of instant gratification engrains…

Read More

The next step in adopting any sort of change is PATIENCE. In a world so obsessed with getting immediate results we have somehow made ourselves feel like failures and created a downward spiral. It is an admirable goal to want to achieve full user adoption within a month of go live or to loose 2…

Read More