There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…

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man with a light pen in the background of a graphic design with text "benchmark" stamped across

There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets improved so…

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This is a blog on how to manipulate people using words.  We keep hearing we should empower people to use the new system, lose weight, advance their careers, etc but I’ve recently read only 3% of any audience is ready to be empowered or influenced. If they were empowered they could do it on their…

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CRM User adoption isn’t about driving system usage. It isn’t about training. It isn’t about the tool or the business processes, ROI, costs, or revenue. It is about behavior modification.  Think of the characteristics of your BEST employee. What are the 3 behaviors that describe why they are the best? As a leader what you…

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Change isn’t hard and if I hear one more person at a conference on user adoption say it is, I might just scream! Change isn’t hard, doing what someone else wants that isn’t in alignment with your values and beliefs is. What do I mean by this? If you WANT to do something you will.…

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The final P is perhaps the hardest… perpetuate. If your like me you’ve got the drive, the willpower, the get up and go but you also have to have stamina. The reason you are motivated to take action in the first place is because you are trying to move away from something. This is the…

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Welcome back! Day 4 is all about Perseverance and this one is my favorite because everything I know about perseverance I learned from a 4 and 6 year old. Anytime you are trying to make a change or create a new habit you will encounter roadblocks. There will be times you will want to give…

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  Persistence. For me this is perhaps the most challenging of the 5 P’s to success because this is where the resistance starts to set in. A 2009 study showed it takes anywhere from 18-256 days to adopt a change fully, with the average amount of time being 66 days. But our culture of instant…

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The next step in adopting any sort of change is PATIENCE. In a world so obsessed with getting immediate results we have somehow made ourselves feel like failures and created a downward spiral. It is an admirable goal to want to achieve full user adoption within a month of go live or to loose 2…

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There is a common pattern we all experience anytime something changes. Whether good or bad change, change creates the literal and physical release of hormones and neurochemicals. This release is our bodies way of processing the stimulus and we can’t control this (although that is debatable as some monks and yogis have been able to…

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