Hands Stacked

Livin’ the Dream: A Drama-Free Workplace Part 1: I Hate to Tell You, But It’s Your People Do you dream of a drama-free workplace? One without personality conflicts? Or emotional turmoil? Experience has convinced me that all workplace issues are usually people issues. And it doesn’t matter what industry or what problem—if you’re experiencing a…

Read More

You have diligently planned your project, you’ve thought about your internal marketing strategy and developed a communications plan, you’ve established your KPI’s of success, now what? If you are like most organizations you Go-Live! You already determined in your plan you are going to do a survey or you have a set date and time…

Read More

I’ve been called smart. Many times, recently. And the truth of the matter is, I don’t think I’m that smart. The thing that I do that’s different than a lot of other people, or what I perceive as why people think of me as smart, is that I tend to look at things from different…

Read More

Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…

Read More

There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…

Read More

Want to help your project leaders understand the importance of change management in meeting their project’s objectives but don’t know where to get them trained? Know that project stakeholders are critical to a successful implementation but as a PM are you looking for some help planning how to engage employees and drive user adoption? Have you  been tasked with project managing a…

Read More

Find yourself asking the same old questions? Why won’t people use the system? Why aren’t people using CRM? Why aren’t the executives supporting this initiative? Why aren’t people attending training? How do we get users to want to use the system? How do we get users to see this system is for them, not for…

Read More