Asking Better Questions

Find yourself asking the same old questions? Why won’t people use the system? Why aren’t people using CRM? Why aren’t the executives supporting this initiative? Why aren’t people attending training? How do we get users to want to use the system? How do we get users to see this system is for them, not for…

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Manipulation or Communication?

This is a blog on how to manipulate people using words.  We keep hearing we should empower people to use the new system, lose weight, advance their careers, etc but I’ve recently read only 3% of any audience is ready to be empowered or influenced. If they were empowered they could do it on their…

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Behavior modification NOT CRM User Adoption

CRM User adoption isn’t about driving system usage. It isn’t about training. It isn’t about the tool or the business processes, ROI, costs, or revenue. It is about behavior modification.  Think of the characteristics of your BEST employee. What are the 3 behaviors that describe why they are the best? As a leader what you…

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Change isn’t Hard

Change isn’t hard and if I hear one more person at a conference on user adoption say it is, I might just scream! Change isn’t hard, doing what someone else wants that isn’t in alignment with your values and beliefs is. What do I mean by this? If you WANT to do something you will.…

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5 Ps of Successfully Navigating Change- Day 5

The final P is perhaps the hardest… perpetuate. If your like me you’ve got the drive, the willpower, the get up and go but you also have to have stamina. The reason you are motivated to take action in the first place is because you are trying to move away from something. This is the…

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5 Ps of Successfully Navigating Change- Day 4

Welcome back! Day 4 is all about Perseverance and this one is my favorite because everything I know about perseverance I learned from a 4 and 6 year old. Anytime you are trying to make a change or create a new habit you will encounter roadblocks. There will be times you will want to give…

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5 Ps of Successfully Navigating Change- Day 3

  Persistence. For me this is perhaps the most challenging of the 5 P’s to success because this is where the resistance starts to set in. A 2009 study showed it takes anywhere from 18-256 days to adopt a change fully, with the average amount of time being 66 days. But our culture of instant…

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5 Ps of Successfully Navigating Change- Day 2

The next step in adopting any sort of change is PATIENCE. In a world so obsessed with getting immediate results we have somehow made ourselves feel like failures and created a downward spiral. It is an admirable goal to want to achieve full user adoption within a month of go live or to loose 2…

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5 Ps of Successfully Navigating Change- Day 1

There is a common pattern we all experience anytime something changes. Whether good or bad change, change creates the literal and physical release of hormones and neurochemicals. This release is our bodies way of processing the stimulus and we can’t control this (although that is debatable as some monks and yogis have been able to…

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Motivation

To move someone to move you have to understand their motivators. I lead my team by telling them to do what they love. If they aren’t loving their jobs then we work to define what they love and find ways to fit the needs of the individual and the company. I used to believe you…

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