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Common KPI and Benchmarking Mistakes- What are you measuring in your user adoption effort?

In a previous blog we discussed the benefits of benchmarking and I outlined a 10 step process with step 1 being: select the product, process, or service to be benchmarked. Simple right? But in consulting engagements whenever we are trying to establish the key metrics we will use to judge and measure user adoption things get quite a… Read More

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