Asking Better Questions

Find yourself asking the same old questions? Why won’t people use the system? Why aren’t people using CRM? Why aren’t the executives supporting this initiative? Why aren’t people attending training? How do we get users to want to use the system? How do we get users to see this system is for them, not for…

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Do you value yourself?

Do you value yourself? Before you can add value to anyone else you have to find your own intrinsic self worth. The #1 things a good consultant must have is confidence (not arrogance) in their ability to add value. Confidence does not mean knowing all the answers to every question. This is about ADDING VALUE! If…

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Creating conscious consultants

Do you consider yourself a consultant? Whether you are just starting out in the exciting world of IT consulting or you’ve been offering advice to business users for years we can all use little reminders of what makes a great consultant! There are lots of technical delivery folks but fewer people that approach consulting from…

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Generational Differences change Change

By 2020 there will be 5 generations in the workforce. What are you doing to cater to their motivators? Understanding different generations is critical to use adoption AND critical to the successful development of the project team that will lead the initiative. Traditionalist and baby boomers are staying in the workforce longer. Millennials are surpassing the baby boomers…

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Common KPI and Benchmarking Mistakes – What are you measuring in your user adoption effort?

word mistake written and being erased

In a previous blog we discussed the benefits of benchmarking and I outlined a 10 step process with step 1 being: select the product, process, or service to be benchmarked. Simple right? But in consulting engagements whenever we are trying to establish the key metrics we will use to judge and measure user adoption things get quite a bit more complex. (If…

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A Brain Hack for User Adoption

Have you ever paid attention to what question you ask yourself in your head most frequently? Does is start with What, Why, Who or How? Add the 1st word of your ‘internal question’ to the Comments Section so you can see how you compare to everyone else! We’ll come back to this in a minute……

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Manipulation or Communication?

This is a blog on how to manipulate people using words.  We keep hearing we should empower people to use the new system, lose weight, advance their careers, etc but I’ve recently read only 3% of any audience is ready to be empowered or influenced. If they were empowered they could do it on their…

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Behavior modification NOT CRM User Adoption

CRM User adoption isn’t about driving system usage. It isn’t about training. It isn’t about the tool or the business processes, ROI, costs, or revenue. It is about behavior modification.  Think of the characteristics of your BEST employee. What are the 3 behaviors that describe why they are the best? As a leader what you…

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