door with title Complaints Dept.

When your employees voice a problem, split off the complainer from the complaint to get at the real issue (For my previous thoughts on workplace problems and a drama-free workplace, see People are the Problem and Solve it with Structure.) We live in an age of outrage. Whatever it is—jobs, schools, restaurants, auto repair, retail…

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We all know people are what make a project successful, so what todays blog attempts to address is how to pick good people and how to set them up for success. In my training classes I recommend putting a super user from each department on the project team. I am almost always immediately asked these 3…

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I’ve been called smart. Many times, recently. And the truth of the matter is, I don’t think I’m that smart. The thing that I do that’s different than a lot of other people, or what I perceive as why people think of me as smart, is that I tend to look at things from different…

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Do you value yourself? Before you can add value to anyone else you have to find your own intrinsic self worth. The #1 things a good consultant must have is confidence (not arrogance) in their ability to add value. Confidence does not mean knowing all the answers to every question. This is about ADDING VALUE! If…

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