A Giant Waste of Time, Part 1

clock in a trashcan full of crumpled papers

(First in a random series on Business Time Wasters) Email.  If there was any greater curse ever cast over the workplace, I can’t think of one. Sure, it facilitates communication. And none of us can even imagine anymore how we could function in a business environment without the ability to dash off a quick note…

Read More

Why Can’t I Decide?

lady in front of a chalkboard with lines drawn in every which direction - resembles how she cant make up her mind and make a decision

Are big decisions keeping you up at night? Is fretting over the benefits and risks ahead of you taking up your time for work and rest? Are you losing sleep trying to decide which path will bring you to success and which one will lead to ruin? Stop it. “I want to stop it,” you…

Read More

It’s Not Real If You Don’t Write It Down

First off, let’s get one idea clear: Your organization needs documentation – even if you’re using Agile Methodology for your development. It’s a fallacy that using Agile means you don’t write documentation. Agile seeks to minimize waste, yes. But it’s misguided to eliminate documentation altogether. Rather, you should be creating records of what you’ve done—decisions…

Read More

What’s in it for me? Part 3 – Navigating the Minefield

fence with warning sign for minefield

In What’s in it for me? Part 1 and Part 2, we discussed how change requires sacrifice on the parts of those being asked to change, and the motivations that come into play or can be employed to encourage the change. Today, we’re going to discuss assumptions and how they affect the change you’re trying to create.…

Read More

What’s in it for me? Part 2 – Enter The Matrix

brainstorm sketch visual graphic

In Part 1, we looked at how every request you make is really asking someone to give something up. Even at the office, a request can take time away from home or change the way a task is usually, comfortably done. But you are asking someone to make a sacrifice. So why would an employee…

Read More

What’s in it for me? Part 1: Requests Mean Sacrifice

man thinking really hard with graphic drawings of squiggly lines coming out of his head overwhelmed

In previous posts, I’ve alluded to “What’s in it for me?” or WIIFM as the driving force behind most decisions for most people. In this post, I’m going to dig into the concept and discuss how it comes into play when you make a request of someone. I’ll also discuss the ways you can make…

Read More

What is the right schedule for measuring project success?

street name sign that says success

We have now covered the benefits of benchmarking – why you should do it & how you should do it. We have covered what some key metrics are to measure. But now I want to look at when we should measure project success? A 2005 study by hrb.org that Boston Consulting Group published way back in 1994, documented…

Read More

User Adoption KPI’s – What should I be measuring and how frequently?

graphic overlay of KPIs and finger pointing to a chart

Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls- #, frequency,…

Read More

Common KPI and Benchmarking Mistakes – What are you measuring in your user adoption effort?

word mistake written and being erased

In a previous blog we discussed the benefits of benchmarking and I outlined a 10 step process with step 1 being: select the product, process, or service to be benchmarked. Simple right? But in consulting engagements whenever we are trying to establish the key metrics we will use to judge and measure user adoption things get quite a bit more complex. (If…

Read More

User Adoption – Benchmarking

man with a light pen in the background of a graphic design with text "benchmark" stamped across

There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets improved so…

Read More