First Impressions… They Count

post it note "make a good first impression"

Your mother and your career coach probably told you at some point that “First impressions last.” And you know why they both told you that? Because it’s true. For better or worse, like it or not, people’s first impressions of anything—an individual, a store, a brand of shoes—completely shape and color their perception of it…

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A Giant Waste of Time, Part 2 — Meetings

meeting of four people with crumbled up balls of paper in the middle of the table

(Second in a random series on Business Time Wasters) If email is the great curse over the workplace, (and it is, trust me), then without a doubt, meetings are a spell that’s been cast over offices to suck the life energy out of employees and management alike while making us all think that issues are…

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The Communications Cocktail

two cocktails on a bar

Some of you got excited when you saw cocktail in the title above, didn’t you? You figured, “Finally, somebody agrees with me—a little liquid social lubricant can go a long way to getting people to loosen up and talk…”  Slow down there, Norm. We’re not heading for Cheers. That’s a different conversation.  But I’ll give you this much:…

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User Adoption KPI’s – What should I be measuring and how frequently?

graphic overlay of KPIs and finger pointing to a chart

Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls- #, frequency,…

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Common KPI and Benchmarking Mistakes – What are you measuring in your user adoption effort?

word mistake written and being erased

In a previous blog we discussed the benefits of benchmarking and I outlined a 10 step process with step 1 being: select the product, process, or service to be benchmarked. Simple right? But in consulting engagements whenever we are trying to establish the key metrics we will use to judge and measure user adoption things get quite a bit more complex. (If…

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