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When to measure user adoption?

You have diligently planned your project, you’ve thought about your internal marketing strategy and developed a communications plan, you’ve established your KPI’s of success, now what? If you are like most organizations you Go-Live! You already determined in your plan you are going to do a survey or you have a set date and time…
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Super Users- When, Who, What

We all know people are what make a project successful, so what todays blog attempts to address is how to pick good people and how to set them up for success. In my training classes I recommend putting a super user from each department on the project team. I am almost always immediately asked these 3…
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A Different Perspective

I’ve been called smart. Many times, recently. And the truth of the matter is, I don’t think I’m that smart. The thing that I do that’s different than a lot of other people, or what I perceive as why people think of me as smart, is that I tend to look at things from different…
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What is the right schedule for measuring project success?

We have now covered the benefits of benchmarking – why you should do it & how you should do it. We have covered what some key metrics are to measure. But now I want to look at when we should measure project success? A 2005 study by hrb.org that Boston Consulting Group published way back in…
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Project Managers that want to free up your time right now to focus on implementing systems…read this!

You thought project management was mainly about scope, schedule and budget but you find yourself constantly managing peoples emotions and acting more like a therapist than a project manager. But this can absolutely overwhelm you because you have so many demands on your time You signed up to be a project manager but the frequency with…
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Common KPI and Benchmarking Mistakes- What are you measuring in your user adoption effort?

In a previous blog we discussed the benefits of benchmarking and I outlined a 10 step process with step 1 being: select the product, process, or service to be benchmarked. Simple right? But in consulting engagements whenever we are trying to establish the key metrics we will use to judge and measure user adoption things get quite a…
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User Adoption KPI’s What should I be measuring and how frequently?

Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…
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User Adoption – Benchmarking

There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…
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Project Managers Leading Change Initatives

Want to help your project leaders understand the importance of change management in meeting their project’s objectives but don’t know where to get them trained? Know that project stakeholders are critical to a successful implementation but as a PM are you looking for some help planning how to engage employees and drive user adoption? Have you  been tasked with project managing a…
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No BADGE of Honor here…

The weekends are meant for resting or spending time building relationships. There is no badge of honor for working on the weekend. I wish someone had told me this when I first became a consultant. All I saw modeled was the up or out, competitive roles of the big firms like Arthur Anderson, and I thought if…
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