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Time: Your Most Precious Resource—Are You Spending It the Way You Want or Just Staying Busy?

Your Most Precious Resource—Are You Spending It the Way You Want or Just Staying Busy? When asked “How are you?” do you reply “Busy”? Is busy-ness a symbol of your importance? Is it a badge of honor you wear and shine to impress others? Let me ask you this: How many times in the last…
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You Don’t Have to Have All the Answers (Isn’t That a Relief?)

So many leaders get bombarded with questions and then feel like they have to have all the answers—and when they don’t, they either become anxious or spend a ton of time trying to fish answers out of the people they think should know. Sound familiar? While working on my Master’s in Design Thinking Certification from…
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When to measure user adoption?

You have diligently planned your project, you’ve thought about your internal marketing strategy and developed a communications plan, you’ve established your KPI’s of success, now what? If you are like most organizations you Go-Live! You already determined in your plan you are going to do a survey or you have a set date and time…
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Super Users- When, Who, What

We all know people are what make a project successful, so what todays blog attempts to address is how to pick good people and how to set them up for success. In my training classes I recommend putting a super user from each department on the project team. I am almost always immediately asked these 3…
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A Different Perspective

I’ve been called smart. Many times, recently. And the truth of the matter is, I don’t think I’m that smart. The thing that I do that’s different than a lot of other people, or what I perceive as why people think of me as smart, is that I tend to look at things from different…
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What is the right schedule for measuring project success?

We have now covered the benefits of benchmarking – why you should do it & how you should do it. We have covered what some key metrics are to measure. But now I want to look at when we should measure project success? A 2005 study by hrb.org that Boston Consulting Group published way back in…
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Project Managers that want to free up your time right now to focus on implementing systems…read this!

You thought project management was mainly about scope, schedule and budget but you find yourself constantly managing peoples emotions and acting more like a therapist than a project manager. But this can absolutely overwhelm you because you have so many demands on your time You signed up to be a project manager but the frequency with…
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Common KPI and Benchmarking Mistakes- What are you measuring in your user adoption effort?

In a previous blog we discussed the benefits of benchmarking and I outlined a 10 step process with step 1 being: select the product, process, or service to be benchmarked. Simple right? But in consulting engagements whenever we are trying to establish the key metrics we will use to judge and measure user adoption things get quite a…
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User Adoption KPI’s What should I be measuring and how frequently?

Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…
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User Adoption – Benchmarking

There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…
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