A Different Perspective

I’ve been called smart. Many times, recently. And the truth of the matter is, I don’t think I’m that smart. The thing that I do that’s different than a lot of other people, or what I perceive as why people think of me as smart, is that I tend to look at things from different…

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User Adoption KPI’s What should I be measuring and how frequently?

Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…

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User Adoption – Benchmarking

There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…

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Project Managers Leading Change Initatives

Want to help your project leaders understand the importance of change management in meeting their project’s objectives but don’t know where to get them trained? Know that project stakeholders are critical to a successful implementation but as a PM are you looking for some help planning how to engage employees and drive user adoption? Have you  been tasked with project managing a…

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What’s in it for me? Part 3 – Navigating the Minefield

fence with warning sign for minefield

In What’s in it for me? Part 1 and Part 2, we discussed how change requires sacrifice on the parts of those being asked to change, and the motivations that come into play or can be employed to encourage the change. Today, we’re going to discuss assumptions and how they affect the change you’re trying to create.…

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What’s in it for me? Part 2 – Enter The Matrix

brainstorm sketch visual graphic

In Part 1, we looked at how every request you make is really asking someone to give something up. Even at the office, a request can take time away from home or change the way a task is usually, comfortably done. But you are asking someone to make a sacrifice. So why would an employee…

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No BADGE of Honor here…

The weekends are meant for resting or spending time building relationships. There is no badge of honor for working on the weekend. I wish someone had told me this when I first became a consultant. All I saw modeled was the up or out, competitive roles of the big firms like Arthur Anderson, and I thought if…

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