You have diligently planned your project, you’ve thought about your internal marketing strategy and developed a communications plan, you’ve established your KPI’s of success, now what? If you are like most organizations you Go-Live! You already determined in your plan you are going to do a survey or you have a set date and time…

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We all know people are what make a project successful, so what todays blog attempts to address is how to pick good people and how to set them up for success. In my training classes I recommend putting a super user from each department on the project team. I am almost always immediately asked these 3…

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I’ve been called smart. Many times, recently. And the truth of the matter is, I don’t think I’m that smart. The thing that I do that’s different than a lot of other people, or what I perceive as why people think of me as smart, is that I tend to look at things from different…

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Organizational change management and user adoption efforts often focus on the “softer” items, like effective training and motivating people. But statistics have shown, the best organizational change management programs do both but put an emphasis on measurable Key Performance Indicators. First always set your Business Objective KPIs Revenue increase Cost reduction # of errors/returns support Calls-…

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There are a lot of articles about user adoption and almost all of them will tell you being clear on the business objective you are trying to achieve, communicating well and often and having executive leadership buy in are the ingredients for success. I agree but we all know what is measured, is what gets…

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Want to help your project leaders understand the importance of change management in meeting their project’s objectives but don’t know where to get them trained? Know that project stakeholders are critical to a successful implementation but as a PM are you looking for some help planning how to engage employees and drive user adoption? Have you  been tasked with project managing a…

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The weekends are meant for resting or spending time building relationships. There is no badge of honor for working on the weekend. I wish someone had told me this when I first became a consultant. All I saw modeled was the up or out, competitive roles of the big firms like Arthur Anderson, and I thought if…

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