Behavior modification NOT CRM User Adoption

CRM User adoption isn’t about driving system usage. It isn’t about training. It isn’t about the tool or the business processes, ROI, costs, or revenue. It is about behavior modification.  Think of the characteristics of your BEST employee. What are the 3 behaviors that describe why they are the best? As a leader what you…

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Change Overwhelm

man with his arms in the air in front of a chalk board that says this is too much

How many of you want to drive change at your organization but then just get completely overwhelmed? There is so much data these days, over 5,000 books on Amazon about change management, it’s all a little overwhelming. With today’s access to so much information the amount of time it takes to read, digest, and synthesize it…

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Change Overwhelm

How many of you want to drive change at your organization but then just get completely overwhelmed? There is so much data these days, over 5,000 books on Amazon about change management, it’s all a little overwhelming. With today’s access to so much information the amount of time it takes to read, digest, and synthesize it…

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4 Things you need for Change

There is a whole lot of talk about change in our society. Everyone wants change, talks about change, and there are lots of plans and systems that promise change but yet I don’t see a lot of people taking action. People know what they need to do in order to get users to adopt their…

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Change isn’t Hard

Change isn’t hard and if I hear one more person at a conference on user adoption say it is, I might just scream! Change isn’t hard, doing what someone else wants that isn’t in alignment with your values and beliefs is. What do I mean by this? If you WANT to do something you will.…

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5 Ps of Successfully Navigating Change- Day 5

The final P is perhaps the hardest… perpetuate. If your like me you’ve got the drive, the willpower, the get up and go but you also have to have stamina. The reason you are motivated to take action in the first place is because you are trying to move away from something. This is the…

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5 Ps of Successfully Navigating Change- Day 4

Welcome back! Day 4 is all about Perseverance and this one is my favorite because everything I know about perseverance I learned from a 4 and 6 year old. Anytime you are trying to make a change or create a new habit you will encounter roadblocks. There will be times you will want to give…

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So it begins…

I begin at the end of myself… About a year ago it started. That little voice in my head that talks to me all the time. Usually it tells me everything negative about myself. Over and Over and Over again. I had had enough. Something had to change. That little voice kept saying: Go to…

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5 Ps of Successfully Navigating Change- Day 3

  Persistence. For me this is perhaps the most challenging of the 5 P’s to success because this is where the resistance starts to set in. A 2009 study showed it takes anywhere from 18-256 days to adopt a change fully, with the average amount of time being 66 days. But our culture of instant…

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5 Ps of Successfully Navigating Change- Day 2

The next step in adopting any sort of change is PATIENCE. In a world so obsessed with getting immediate results we have somehow made ourselves feel like failures and created a downward spiral. It is an admirable goal to want to achieve full user adoption within a month of go live or to loose 2…

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